Frequently Asked Questions
How do I set up/change/cancel an appointment?
Call us at (951) 684-2627 and remember to have your insurance information handy. There is a $80 late cancellation fee for any cancellation with less than a 24 hours notice without an emergency. Exemptions to the fee are determined by office management.
How do I get to the office/hospital?
We are located near the Riverside Plaza at 6529 Riverside Ave Ste. 133 between Arlington and Central. You can exit Arlington or Central from the 91 freeway. The building is called “The Cove” and shares a street with Altura Credit Union.
Do I have to pay for my visit at the time of my appointment?
All co-payments are due at the time of service. No exception. You may pay with cash, check, and most major credit cards.
Who should I see?
Psychiatrist perform diagnostic interviews, determine whether or not medications may be indicated and develop treatment plans.Our psychiatrists work with adults, adolescents, and children as young as 3 years old.
Psychologists are PhD holders who are skilled in not only individual and couples therapy, but psychological evaluations that confirm diagnoses.
Therapists offer individual, and couples therapy to address symptoms of psychiatric disorders, personality and interpersonal difficulties to increase self awareness, reduce distress and approach life with a realty based, more productive and fulfilling orientation.
How can I get a prescription refilled?
It is important to keep your appointments for medication but if you are unable to keep your appointment and require a med refill please call the office.
How can I find out results to my tests?
Genetic test results can be emailed to you through our patient portal. The results of tests will be discussed with you during your appointment. Urgent lab findings will prompt a telephone call to you.
What do I do in an emergency?
Call 911 in an emergency. Urgent psychiatric issues may be addressed by calling your individual provider and using their emergency contact information indicated on voicemail. We also have Friday walk ins from 1pm to 4pm, for established patients who need an urgent medication management appointment.
You can also call the police (911), a 24-hour crisis line (951) 686-HELP, or the 24-hour Psych. Emergency (951) 358-4881 through the County of Riverside Department of Mental Health
Who should I contact if I get sick after office hours or on weekends?
You can also call the police (911), a 24-hour crisis line (951) 686-HELP, the suicide prevention lifeline 1-800-273-8255 or the 24-hour Psych. Emergency (951) 358-4881 through the County of Riverside Department of Mental Health.